Help
Email help@illuminory.com and a person will reply.
Not seeing a book?
Sign in with the email you used when you bought it.
No sign-in code?
Codes come from sign-in@illuminory.com and work for 10 minutes. Check your spam folder, then use "Send again".
Lost your email address, or forgot which one you used?
Bought a book? Search your inboxes for "Illuminory": the receipt and the "your audiobook is ready" email went to the address your account uses.
Changed your address and still have the old one? Sign in on your account page with the old address and change it there: your books, purchases and listening positions come with it.
Not sure which address you used? Type the ones it might be, up to 5. If any of them has an account, we email that address, and only that address, to say so. Nothing is shown here.
No longer have the old address, so no code can reach it? Write to help@illuminory.com from the address you use now, with the receipt reference from Stripe's email, or the last four digits of the card you paid with and the amount. A person checks it against the payment and moves your books by hand. Nothing about this is automatic, on purpose: the books only move when a person is sure.
Refunds
Changed your mind? Within 14 days and before you have started the book, sign in on your account page and press Request refund at the bottom: pick the book, say why, and we refund in full. Once you have started listening we refund only a faulty file, through the same form. Cannot sign in? Write to help@illuminory.com. A charge you do not recognise, or one taken twice, goes to Stripe's Link support through the link on your receipt.
Your account
See your books, sign out everywhere or delete your account at your account page.
